Responsibility:
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Provide technical support for IQIP equipment in offshore and onshore operations from our operation control room in Johor Bahru.
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Diagnose and resolve mechanical, hydraulic, and electrical issues remotely or in the field
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Coordinate with field service engineers, project teams, and customers to ensure rapid response
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Log and track service calls, creating clear reports for continuous improvement
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Assist in remote commissioning and system checks
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Participate in the standby rotation schedule with international colleagues
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Support preventive maintenance planning and remote training when needed
Qualification:
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Technical degree in mechanical engineering
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Minimum three years of experience in technical support or service, preferably in offshore or heavy equipment industries with experience in mechanical and hydraulic.
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Strong troubleshooting skills and ability to work under pressure
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Customer-focused mindset with excellent communication skills
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Willingness to work in shifts and be on-call for international time zones
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Fluency in English in verbal communication and written
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Willing to travel occasionally to support urgent offshore interventions
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Remuneration package will be based on experience
